• About EAP and EAPworks
  • What is EAPworks?
  • Key Personnel
• For Individuals
  • What EAPworks offers you
  • Common uses of EAPworks
  • What can you expect from EAPworks?
  • How can I use the service?
• For Organisations and Managers
  • Goals & Principles
  • Benefits
  • Features
  • Additional features
  • Types of EAP referrals
  • Scope of EAPworks programmes
  • Professional standards
  • Legislative considerations
• Other Services Provided By EAPworks
  • Workplace change & restructuring
  • Career transition & outplacement services
  • Rapid response crisis services
  • EAPworks and rapid response
  • Conflict resolution - mediation & facilitation services
  • Workplace training services
  • Mentoring, Coaching & Supervision
• Resources for Managers

EAPworks Standard Features

The following service features are incorporated into every EAPworks programme:

 

Prompt Assistance 24/7

Support and advice is available on a 24 hour on-call basis followed by referral if required. Every effort is made to ensure that employees are seen in accordance with their need.

 

EAP Counselling:

Counsellors have a wide range of skills and experience. Key areas include: grief, relationships, stress, parenting, drug and alcohol, family violence, workplace issues (including change management, harassment, bullying and conflict), and career development.

 

Manager/Supervisor/Team Leader Support:

The service provides resource material and strategies to deal with issues in a collaborative and professional manner.

 

A System for Manager Referrals -- Formal and Informal:

A formal and informal referral process provides an effective management tool.
 
A formal managerial referral occurs when a Manager completes a Referral Form and contacts EAPworks for a referral. The employee then contacts EAPworks for an appointment and the Manager is advised when the appointment has been kept. At the conclusion of the sessions, feedback is given to the Manager as appropriate, in consultation with the client.

 

Critical Incident/Workplace Accident Support Service:

EAPworks provides prompt access to EAP/Critical Incident Service to all our clients. Debriefing is important where a workplace crisis or accident occurs. Examples include on-site workplace accidents, armed hold-ups, and employees witnessing something traumatic in the course of their duties. A critical incident service request is actioned with urgency upon receipt of notification and our counsellors aim to be on-site within the 24 hour response period.

 

Formal Reporting and Regular Feedback:

Feedback on service usage and trends is provided to assist management in their HR and legislative requirements. Feedback systems that reflect statistical and organisational trends will provide timely reports that are customised. These could include:

• Number of employees accessing EAPworks
• Breakdown of issues
• Demographic data of clients seen (client type, age, gender, ethnicity, referral type)
• Any trends/organisational issues apparent
• Formal feedback after critical incident response
• Note: the reporting format will ensure that no employee can be identified from the data as this would breach employee/counsellor confidentiality. Dat is collated and provided for statistical purposes only.